Delivery Process

1. Order Confirmation: Once you place your order, you will receive a confirmation email that includes your order details and estimated delivery time.
2. Processing Your Order: Our team will begin processing your order. This includes picking, packing, and preparing your items for shipment. This process typically takes 2-3 business days.
3. Shipping Notification: Once your order has been shipped, you will receive an email notification containing your tracking number and a link to track your shipment.
4. Delivery Timeframe: Depending on your location and the shipping method selected, delivery times may vary. Standard shipping typically takes 3-7 business days.
5. Package Tracking: You can track your package using the tracking number provided in your shipping notification. This allows you to monitor the status of your delivery in real-time.

Issues with Delivery: If you experience any issues with your delivery, such as delays or non-delivery, please contact our customer service team at hello@kirijourney.com. We will investigate the issue and work to resolve it as quickly as possible.

 

Returns Policy

1. Submit a Returns Request: Within 7 days of receiving the product, please contact our customer service team at hello@kirijourney.com, providing your order number and reason for the return.
2. Confirm Return Eligibility: Our customer service representative will review your request to confirm whether the product meets the return criteria. If eligible, we will provide the return address and specific instructions.
3. Return the Product: Follow the provided instructions to return the product to us. Please note that the cost of return shipping is the customer's responsibility, and we recommend using a traceable shipping method to ensure safe delivery.
4. Product Inspection: Once we receive the returned product, we will inspect it to ensure it meets the refund standards.
5. Process the Refund: Refunds will be processed within 7-10 business days after the inspection is completed. The refund amount will be credited back to your original payment account.
6. Confirm Refund: Once the refund is processed, we will notify you via email and provide relevant information regarding the refund.

If you have any questions during the refund process, please feel free to contact our customer service team. We are here to assist you.

Please Note: Due to hygiene reasons, we do not accept any returns or exchanges for panties.

 

Exchange Policy

1. Submit an Exchange Request: Within 7 days of receiving the product, please contact our customer service team at hello@kirijourney.com, providing your order number and reason for the exchange. If the reason pertains to a defective, damaged, incorrect, or missing item, please include photos of the outer packaging (front and back), shipping label, and all received products.
2. Confirm Exchange Eligibility: Our customer service representative will review your request to confirm whether the product meets the exchange criteria. If eligible, we will provide specific instructions for the exchange.
3. Return the Original Product: Follow the provided instructions to return the product that needs to be exchanged. Please note that the cost of return shipping is the customer's responsibility, and we recommend using a traceable shipping method to ensure safe delivery.
4. Product Inspection: Once we receive the returned product, we will inspect it to ensure it meets the exchange standards.
5. Send New Product: After confirming that the original product meets the exchange criteria, we will send the new product based on your request. This process typically takes 7-10 business days.
6. Confirm Exchange Completion: Once the new product is shipped, we will notify you via email and provide shipping information and a tracking number.

If you have any questions during the exchange process, please feel free to contact our customer service team. We are here to assist you.

Please Note: Due to hygiene reasons, we do not accept any returns or exchanges for panties.

 

Order Cancellation Policy

1. Submit a Cancellation Request: As soon as you decide to cancel your order, please contact our customer service team at hello@kirijourney.com, providing your order number and reason for cancellation.
2. Confirm Order Status: Our customer service representative will check the status of your order to confirm whether it has been shipped. If the order has not been shipped, we will be able to process your cancellation request.
3. Process Cancellation Request: If the order has not been sent out, we will quickly process your cancellation request and confirm the cancellation. If the order has left the warehouse, we will not be able to process the cancellation or refund request.
4. Refund Processing: If the order has been successfully canceled, and you have made a payment, we will refund the amount to your original payment account within 7-10 business days after cancellation.
5. Confirm Cancellation: Once the order cancellation and refund processing are completed, we will notify you via email and provide relevant information regarding the refund.

If you have any questions during the order cancellation process, please feel free to contact our customer service team. We are here to assist you.